Terms of service

Effective Date: September 1, 2026

Welcome to dladyfashion.com. These Terms of Service (“Terms”, “Terms of Service”, or “Agreement”) govern your access to and use of the dladyfashion.com website, including all pages, products, services, features, content, and functionality made available through the website.

By visiting, browsing, registering on, placing an order through, or otherwise using dladyfashion.com, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms of Service. If you do not agree with any part of these Terms, please do not use our website or purchase our products.

These Terms are intended to establish clear guidelines regarding website use, product purchases, payments, shipping, returns, intellectual property, customer responsibilities, and other important matters relating to your use of our online store.

1. ABOUT DLADYFASHION.COM

dladyfashion.com is an online Women’s Fashion store offering fashion products and accessories through its e-commerce platform. We aim to provide customers with convenient online shopping, quality fashion products, transparent service information, and a secure shopping experience.

Business Name/Website: dladyfashion.com
Business Category: Women’s Fashion
Email: dladyfashion87@gmail.com
Phone: 9046200141
Business Address: Bablabon, Chandannagar, Nadia, West Bengal, India
PIN Code: 741509
GSTIN: 19CJBPM7366R1Z8

For questions concerning orders, products, payments, shipping, returns, or other website-related matters, customers may contact us using the contact information provided above.

2. ACCEPTANCE OF THESE TERMS

By accessing or using our website, you confirm that you are legally capable of entering into an agreement under applicable law. If you are using the website on behalf of another individual or organization, you confirm that you have the necessary authority to accept these Terms on their behalf.

Your continued use of the website after any changes to these Terms means that you accept the updated Terms. We recommend reviewing this page periodically.

3. WEBSITE USE

You agree to use dladyfashion.com only for lawful purposes and in accordance with these Terms.

You must not:

  • Use the website for fraudulent, unlawful, or unauthorized purposes.

  • Attempt to gain unauthorized access to our website, server, database, or systems.

  • Interfere with the security or normal operation of the website.

  • Upload malicious code, viruses, malware, or harmful material.

  • Copy, reproduce, distribute, modify, or exploit website content without permission.

  • Use automated systems to scrape, crawl, or collect website information without authorization.

  • Submit false, misleading, or inaccurate information.

  • Attempt to place fraudulent or unauthorized orders.

  • Use another person's account or payment information without authorization.

We reserve the right to restrict, suspend, or terminate access to the website where we reasonably believe that these Terms have been violated.

4. PRODUCT INFORMATION

We make reasonable efforts to ensure that product names, descriptions, photographs, specifications, prices, colors, sizes, and other information displayed on the website are accurate.

However, minor differences may occur between the product displayed on your device and the actual product due to screen settings, lighting, photography, manufacturing variations, or other factors.

Product availability may change without prior notice. We reserve the right to modify, discontinue, limit, or remove products at any time.

The availability of a product on the website does not guarantee that it will remain available until checkout or order processing.

5. PRICES AND PRODUCT DETAILS

All prices displayed on the website are subject to change without prior notice. Applicable taxes, shipping charges, discounts, promotional offers, or other fees may be displayed during the checkout process.

We make reasonable efforts to ensure that pricing information is correct. However, in the event of an obvious pricing or listing error, we reserve the right to correct the error and, where appropriate, cancel the affected order and provide a refund for any payment already received.

Promotional prices and discount offers may be subject to additional conditions, including limited availability, specific product exclusions, minimum purchase requirements, or limited validity periods.

6. ORDER PLACEMENT

When you place an order through dladyfashion.com, you are making a request to purchase the selected products according to the information displayed during checkout.

After placing an order, you may receive an order confirmation through the contact information you provided. An order confirmation does not necessarily mean that the order has been finally accepted for fulfillment.

We reserve the right to refuse, cancel, or limit any order where reasonably necessary, including circumstances involving:

  • Product unavailability.

  • Incorrect product or pricing information.

  • Suspected fraud or unauthorized activity.

  • Incorrect customer information.

  • Shipping limitations.

  • Duplicate or unusually large orders.

  • Violation of these Terms.

If an order is cancelled after payment has been received, the eligible amount will be refunded using the applicable payment method or process.

7. CUSTOMER INFORMATION

You agree to provide complete and accurate information when placing an order or creating an account.

This may include your:

  • Full name.

  • Mobile number.

  • Email address.

  • Billing address.

  • Shipping address.

  • Payment information.

  • Other information required to process your order.

You are responsible for ensuring that the information provided is correct. We are not responsible for delivery delays or failed deliveries caused by incorrect or incomplete information supplied by the customer.

If you notice an error in your order information, contact us as soon as possible. We will make reasonable efforts to assist, but changes may not be possible after an order has been processed or shipped.

8. PAYMENT TERMS

Customers may use the payment methods made available during checkout.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

Payment processing may be handled through third-party payment service providers. We do not directly control the internal systems of independent payment processors and cannot guarantee uninterrupted availability of their services.

We reserve the right to verify transactions where necessary to prevent fraud or unauthorized payments.

9. CASH ON DELIVERY

If Cash on Delivery (“COD”) is offered for your order, additional conditions may apply.

COD availability may depend on delivery location, product type, order value, courier availability, customer history, or other operational factors.

Customers placing COD orders agree to accept delivery and make the required payment to the authorized delivery partner at the time of delivery.

Repeated refusal of legitimate COD orders, fraudulent order placement, or misuse of the COD facility may result in restrictions on future COD availability.

10. SHIPPING AND DELIVERY

We aim to process and dispatch orders within the estimated timeframe displayed on the website or communicated to the customer.

Delivery time may vary depending on destination, courier availability, weather, public holidays, transportation conditions, regional restrictions, and other circumstances beyond our reasonable control.

Once an order has been dispatched, tracking information may be provided where available.

Customers should ensure that someone is available at the provided delivery address to receive the package. Additional delivery attempts may be subject to courier policies.

We are not responsible for delays caused by incorrect addresses, unavailable recipients, courier disruptions, natural events, governmental restrictions, or circumstances outside our reasonable control.

11. RETURNS, EXCHANGES, AND REFUNDS

Returns, exchanges, and refunds are subject to our applicable Return & Refund Policy.

Customers should carefully review the return eligibility requirements before purchasing.

Depending on the product and circumstances, eligibility may depend on factors such as:

  • Time period from delivery.

  • Product condition.

  • Original packaging.

  • Tags and labels.

  • Proof of purchase.

  • Whether the product has been worn, washed, altered, damaged, or misused.

  • Whether the product is classified as non-returnable.

For fashion products, customers are encouraged to check the available size information and product description before placing an order.

Products returned without meeting the applicable requirements may be rejected.

Refund processing time may vary depending on the payment method and financial institution involved.

12. DAMAGED OR INCORRECT PRODUCTS

If you receive a product that appears damaged, defective, incorrect, or materially different from the ordered item, please contact us promptly using dladyfashion87@gmail.com or 9046200141.

We may request photographs, videos, packaging details, order information, or other evidence to evaluate the issue.

Where a claim is approved under our applicable policy, we may provide an eligible replacement, exchange, refund, or other appropriate resolution.

Customers should retain the original packaging and product until the issue has been resolved.

13. INTELLECTUAL PROPERTY

All content available on dladyfashion.com, including but not limited to logos, brand names, graphics, photographs, product images, website design, text, icons, layouts, videos, illustrations, and other materials, may be owned by or licensed to us and may be protected under applicable intellectual property laws.

You may access and use website content for personal, non-commercial shopping purposes.

You may not reproduce, copy, modify, publish, distribute, sell, license, create derivative works from, or commercially exploit our content without prior written permission.

The dladyfashion.com name, branding, logo, and associated visual identity may not be used in a manner that suggests unauthorized affiliation or endorsement.

14. THIRD-PARTY SERVICES

Our website may use third-party services, including payment processors, delivery partners, analytics providers, hosting services, technology providers, and other service providers.

Third-party services may have their own terms, conditions, and privacy practices. Your use of such services may be subject to those third-party terms.

We are not responsible for the independent policies, availability, performance, or actions of third-party service providers.

15. PRIVACY

Your privacy is important to us. Information collected through your use of dladyfashion.com may be handled according to our Privacy Policy.

By using the website, you acknowledge that information may be collected and processed as necessary to provide services, process orders, communicate with customers, prevent fraud, improve the website, and fulfill legal or operational requirements.

Customers should review our Privacy Policy for additional information regarding the collection and use of personal information.

16. REVIEWS AND CUSTOMER CONTENT

If we allow customers to submit reviews, feedback, photographs, comments, or other content, you agree that such content must be truthful, lawful, and respectful.

You must not submit content that:

  • Is fraudulent or misleading.

  • Violates another person's rights.

  • Contains unlawful, abusive, threatening, or defamatory material.

  • Contains malicious software.

  • Infringes intellectual property rights.

  • Contains unnecessary personal or confidential information.

  • Promotes illegal activity.

We reserve the right to remove or refuse customer content that violates our policies or applicable law.

17. ACCOUNT SECURITY

If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials.

You should immediately notify us if you believe that your account has been accessed without authorization.

We are not responsible for losses resulting from your failure to protect your account credentials, except where liability cannot legally be excluded.

18. WEBSITE AVAILABILITY

We aim to keep dladyfashion.com available and functional, but we do not guarantee that the website will always be uninterrupted, error-free, secure, or available.

The website may occasionally be unavailable because of maintenance, upgrades, technical problems, hosting issues, internet disruptions, security incidents, or other circumstances.

We reserve the right to modify, suspend, or discontinue any portion of the website without prior notice where reasonably necessary.

19. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, dladyfashion.com and its owners, operators, employees, representatives, service providers, and affiliates shall not be liable for indirect, incidental, special, consequential, or similar losses arising from your use of the website or purchase of products.

We are not responsible for losses caused by events beyond our reasonable control, including courier delays, technical failures, natural disasters, governmental actions, communication failures, or third-party service interruptions.

Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

20. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless dladyfashion.com, its owners, employees, representatives, and service providers from claims, losses, liabilities, damages, costs, and expenses arising from your unlawful use of the website, violation of these Terms, fraudulent activity, infringement of third-party rights, or misuse of our services.

21. PROHIBITED COMMERCIAL USE

You may not use our website, product information, images, descriptions, branding, or other content for unauthorized commercial purposes.

This includes copying our product listings for another online store, scraping our website for commercial databases, reproducing our photographs, or representing our products or brand as your own.

Written authorization from dladyfashion.com is required for any permitted commercial use.

22. CHANGES TO PRODUCTS AND SERVICES

We may update product offerings, prices, descriptions, website features, promotions, policies, and services at any time.

Changes may be made to improve our services, reflect supplier or market changes, comply with legal requirements, or address operational needs.

Your continued use of the website after changes are published constitutes acceptance of the updated Terms where applicable.

23. GOVERNING LAW

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of India.

Any dispute arising from or relating to your use of dladyfashion.com, purchase of products, or these Terms shall be subject to the jurisdiction of the appropriate courts having legal jurisdiction over the relevant matter and location, subject to applicable law.

24. FORCE MAJEURE

We shall not be responsible for failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control.

Such circumstances may include natural disasters, floods, fires, epidemics, pandemics, strikes, transportation disruptions, government restrictions, civil disturbances, technical failures, internet outages, courier disruptions, or other unforeseen events.

We will make reasonable efforts to resume normal operations when circumstances permit.

25. SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it enforceable, where legally permitted.

The remaining provisions of these Terms shall continue to remain in full force and effect.

26. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and other applicable website policies, constitute the terms governing your use of dladyfashion.com and your relationship with us regarding online purchases.

Any additional terms specifically presented during checkout or for a particular promotion may also apply.

27. CONTACT INFORMATION

If you have questions, concerns, complaints, or requests regarding these Terms of Service, products, orders, payments, returns, or other website matters, please contact us:

Website: dladyfashion.com
Email: dladyfashion87@gmail.com
Phone: 9046200141
Business Address: Bablabon, Chandannagar, Nadia, West Bengal, India
PIN: 741509
Business Category: Women’s Fashion
GSTIN: 19CJBPM7366R1Z8

We will make reasonable efforts to review customer communications and provide appropriate assistance.

28. ACKNOWLEDGEMENT

By using dladyfashion.com, you acknowledge that you have read and understood these Terms of Service and agree to comply with them.

If you do not agree to these Terms, please discontinue use of the website.

We appreciate your trust in dladyfashion.com and look forward to providing you with a convenient and enjoyable Women’s Fashion shopping experience.

© 2026 dladyfashion.com. All Rights Reserved.