Shipping policy
Effective Date: September 1, 2026
Welcome to dladyfashion.com. We are committed to providing our customers with a smooth, reliable, and convenient shopping experience. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our online store.
Please read this policy carefully before placing an order. By purchasing products from dladyfashion.com, you acknowledge and agree to the shipping terms described below.
1. About Our Store
Store Name: dladyfashion.com
Category: Women’s Fashion
Email: dladyfashion87@gmail.com
Phone: 9046200141
Address: Bablabon, Chandannagar, Nadia, West Bengal, India
PIN Code: 741509
GST No.: 19CJBPM7366R1Z8
Our goal is to make fashionable products accessible to customers while ensuring that orders are packed carefully and dispatched through reliable delivery services.
2. Order Processing Time
Once you successfully place an order on dladyfashion.com, our team begins processing it as soon as possible.
Orders are generally processed within 1–3 business days after the order is confirmed. Business days normally exclude Sundays and public holidays.
Processing includes:
-
Order verification
-
Product availability confirmation
-
Quality checking
-
Packaging
-
Shipping label preparation
-
Handover to the delivery partner
Orders may occasionally require additional processing time during sales, festive periods, promotional campaigns, weekends, or periods of unusually high order volume.
If there is an unexpected delay in processing your order, we may contact you using the contact details provided during checkout.
3. Shipping Locations
We primarily ship products to customers within India.
Delivery availability depends on the serviceability of the customer's PIN code and the delivery network of our shipping partners. Some remote, rural, restricted, or difficult-to-reach locations may have limited delivery options.
Before placing an order, customers should provide a complete and accurate delivery address, including:
-
Customer's full name
-
House/Flat number
-
Building or locality
-
Street/road name
-
Village/town/city
-
District
-
State
-
Correct PIN code
-
Active mobile number
An incorrect or incomplete address may result in delivery delays, additional attempts, or cancellation/return of the shipment.
4. Estimated Delivery Time
After an order has been dispatched, delivery generally takes approximately 3–7 business days, depending on the customer's location and courier serviceability.
Typical estimated delivery timelines may be:
-
Metro and major cities: approximately 3–5 business days
-
Other cities and towns: approximately 4–7 business days
-
Remote or rural locations: approximately 5–10 business days
These timelines are estimates and are not guaranteed delivery dates.
Actual delivery time can vary because of weather conditions, transportation delays, courier capacity, public holidays, regional restrictions, incorrect address information, natural events, or other circumstances beyond our reasonable control.
5. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before the customer completes the purchase.
Shipping charges may vary depending on:
-
Delivery location
-
Order value
-
Product type
-
Package weight or dimensions
-
Promotional offers
-
Shipping service selected
From time to time, dladyfashion.com may offer free shipping promotions or other shipping-related discounts. Such offers may have specific terms and conditions and may be available only for selected products, locations, or order values.
6. Cash on Delivery Orders
Where Cash on Delivery (COD) is available, customers may select the COD payment option during checkout.
COD availability depends on the customer's PIN code, order value, product eligibility, and courier serviceability.
For COD orders:
-
Customers must provide a valid mobile number.
-
The customer should be available to receive the parcel.
-
The customer must pay the applicable amount to the delivery executive at the time of delivery.
-
Repeated refusal of COD shipments may affect eligibility for future COD orders.
-
We reserve the right to restrict COD availability for certain locations or customers where necessary.
7. Order Confirmation
After placing an order successfully, customers may receive an order confirmation through the contact information provided during checkout.
Customers should carefully review their order details, including:
-
Product
-
Quantity
-
Size or variant, where applicable
-
Delivery address
-
Mobile number
-
Order value
-
Payment method
If you notice an error in your delivery information, please contact us as soon as possible at d ladyfashion87@gmail.com or 9046200141.
We will make reasonable efforts to assist with address corrections before the order is dispatched. However, once an order has been shipped, changing the delivery address may not always be possible.
8. Shipment Tracking
Once your order has been dispatched, tracking information may be provided through the available communication channel or order-tracking system.
Tracking information may take some time to become active after the shipment has been handed over to the courier.
Customers can use the tracking information to check the current status of their shipment, where tracking is available.
Common tracking statuses may include:
-
Order Confirmed
-
Processing
-
Packed
-
Shipped
-
In Transit
-
Out for Delivery
-
Delivered
-
Delivery Attempted
-
Returned to Origin
If tracking information does not update immediately, customers are requested to allow some time for the courier system to refresh.
9. Delayed Shipments
Although we work to dispatch and deliver orders within the estimated timeframe, delivery delays can occasionally occur.
Possible reasons include:
-
High order volume
-
Courier delays
-
Weather conditions
-
Transportation disruptions
-
Public holidays
-
Regional restrictions
-
Incorrect or incomplete address
-
Customer unavailability
-
PIN code serviceability issues
-
Natural disasters
-
Local law-and-order restrictions
-
Other unforeseen circumstances
If your order is significantly delayed beyond the estimated delivery period, please contact us with your order details. We will make reasonable efforts to help track the shipment.
10. Incorrect or Incomplete Address
Customers are responsible for providing accurate delivery information at checkout.
If an order cannot be delivered because the customer has provided an incorrect, incomplete, or invalid address, the shipment may be returned to the sender.
Customers should ensure that the provided address includes the correct PIN code and a reachable phone number.
If the parcel is returned because of an incorrect address or repeated failed delivery attempts, additional shipping charges may apply if reshipment is requested, subject to our applicable policies.
11. Failed Delivery Attempts
Our courier partners may make multiple delivery attempts depending on their operational policies.
A delivery may fail if:
-
Nobody is available to receive the package.
-
The customer does not respond to the courier's calls.
-
The address is incomplete or incorrect.
-
The customer refuses the shipment.
-
The location is temporarily inaccessible.
-
The PIN code is not serviceable.
-
Other delivery-related issues occur.
Customers are encouraged to remain available at the provided delivery address and respond to courier communication when necessary.
12. Shipment Cancellation or Refusal
Customers should contact us as soon as possible if they wish to cancel an order.
Once an order has been processed, packed, or dispatched, cancellation may no longer be possible.
If a customer refuses a shipment at the time of delivery, the order may be returned to our facility. Any refund, if applicable, will be handled according to our Return and Refund Policy and the applicable payment method.
For COD orders, repeated shipment refusal may result in restrictions on future COD purchases.
13. Damaged Packages
Customers should carefully inspect the outer packaging when receiving their order.
If the package appears severely damaged, opened, tampered with, or otherwise compromised, customers should, where reasonably possible:
-
Inform the delivery executive immediately.
-
Record photographs or videos of the package condition.
-
Contact dladyfashion.com as soon as possible.
-
Provide the order number and relevant evidence.
Damage claims may require photographs, videos, packaging details, or other information to help us investigate the issue.
Please do not discard the original packaging until the matter has been resolved.
14. Missing Items or Incorrect Products
If you receive a package containing a missing item, incorrect product, incorrect size, or incorrect variant, please contact us promptly.
To help us investigate the issue, we may request:
-
Order number
-
Product details
-
Photographs of the received item
-
Photographs of the shipping label
-
Photographs/videos of the package
-
Unboxing video, where available
-
Any other relevant information
After reviewing the information, we will determine the appropriate resolution in accordance with our applicable return, replacement, and refund policies.
15. Delivery Confirmation
A shipment may be marked as delivered by the courier once it has been handed over at the delivery address.
If your order is marked as delivered but you have not received it, please contact us promptly at:
Email: dladyfashion87@gmail.com
Phone: 9046200141
We may coordinate with the courier partner to investigate the delivery status.
Customers should also check with family members, household members, neighbours, security personnel, reception desks, or other authorized persons who may have accepted the parcel on their behalf.
16. Multiple Products in One Order
If an order contains multiple products, we may dispatch them together or separately depending on product availability, warehouse processing, packaging requirements, or logistics considerations.
If products are shipped separately, customers may receive multiple shipments or tracking details.
Additional shipping charges will not normally be imposed solely because an order is split into multiple shipments, unless otherwise communicated at checkout or under a specific promotional condition.
17. Product Availability
All orders are subject to product availability.
In rare situations, an item may become unavailable after an order has been placed due to inventory discrepancies or other operational circumstances.
If an ordered product becomes unavailable, we may contact the customer regarding available options, which may include replacement, cancellation, or refund where applicable.
18. Peak Season and Promotional Periods
During major sales, festivals, holidays, promotional campaigns, or periods of high demand, order processing and delivery may take longer than normal.
Customers are encouraged to place time-sensitive orders well in advance.
We appreciate your patience during periods of unusually high order volumes.
19. Force Majeure
dladyfashion.com shall not be held responsible for delays caused by circumstances beyond our reasonable control.
Such circumstances may include natural disasters, floods, cyclones, earthquakes, fires, pandemics, government restrictions, strikes, transportation disruptions, severe weather, war, civil disturbances, courier network failures, or other unforeseen events.
In such situations, we will make reasonable efforts to process and deliver orders as soon as practical.
20. Customer Responsibilities
Customers are responsible for:
-
Providing accurate delivery information.
-
Providing an active mobile number.
-
Providing a correct PIN code.
-
Being available to receive the order.
-
Responding to reasonable courier communication.
-
Checking shipment tracking where available.
-
Reporting delivery problems promptly.
-
Keeping the original packaging when reporting damage or product issues.
Providing incorrect information may result in delivery failure or additional delays.
21. Shipping and Returns
Shipping arrangements for returned or exchanged products are governed by our applicable Return and Refund Policy.
Customers should review the relevant return conditions before sending any product back to us.
Unauthorized returns may not be accepted.
Any return shipping charges, replacement shipping charges, or refund-related shipping adjustments will depend on the reason for the return and the terms of the applicable return policy.
22. Refunds Related to Shipping
If an order is cancelled or refunded, shipping charges, where applicable, may be treated according to the applicable cancellation and refund terms.
Refund processing time can vary depending on the original payment method and the financial institution or payment provider.
For COD orders, any eligible refund will be processed using the refund method communicated by our support team and subject to applicable verification requirements.
23. Contact Us
If you have questions regarding shipping, delivery, tracking, delayed orders, or other shipping-related concerns, please contact our customer support team.
dladyfashion.com
Email: dladyfashion87@gmail.com
Phone: 9046200141
Address: Bablabon, Chandannagar, Nadia, West Bengal, India
PIN: 741509
GST No.: 19CJBPM7366R1Z8
When contacting us regarding an order, please provide your order number, registered mobile number, and relevant details so that we can assist you more efficiently.
24. Policy Updates
dladyfashion.com reserves the right to modify, update, or revise this Shipping Policy at any time.
Any changes will become effective when the updated policy is published on our website. Customers are encouraged to review this page periodically for the latest information.
The latest version of this policy will apply to orders placed after the effective date of the updated policy, unless otherwise required by applicable law.
25. Final Note
At dladyfashion.com, we aim to provide a dependable and transparent delivery experience for every customer. While we cannot guarantee a specific delivery date in every circumstance, we work with our shipping partners to process and dispatch orders efficiently and to help ensure that your fashion products reach you safely.
By placing an order through dladyfashion.com, you confirm that you have read and understood this Shipping Policy and agree to the terms described above.
Thank you for shopping with dladyfashion.com.