Refund policy

Last Updated: September 1, 2026

Welcome to dladyfashion.com. We are committed to providing our customers with a smooth and reliable shopping experience. We carefully select and inspect our Women’s Fashion products before dispatching orders. However, we understand that sometimes a product may not meet your expectations or may arrive with an issue.

This Return & Refund Policy explains when and how customers can request a return, replacement, exchange, or refund for products purchased through dladyfashion.com.

By placing an order with us, you acknowledge and agree to the terms described in this policy.

1. About Our Return Policy

At dladyfashion.com, customer satisfaction is important to us. We accept eligible returns when a product is received damaged, defective, incorrect, or otherwise qualifies under the conditions described below.

Because Women’s Fashion products can vary in size, fit, color, and appearance, customers are encouraged to carefully review the product description, size chart, product images, specifications, and other available information before placing an order.

Returns are subject to product eligibility, condition requirements, applicable return timelines, and verification by our team.

2. Return Eligibility

A product may be eligible for return or replacement if:

• You received a damaged product.

• You received a defective product.

• You received an incorrect product.

• The product received is materially different from the product ordered.

• The product is missing essential components or accessories that were included in the original order.

• The product has another genuine issue that qualifies for return under our policy.

To be eligible, the item must generally be unused, unworn, unwashed, and in its original condition.

The original product packaging, tags, labels, accessories, invoices, and other included materials should be retained wherever applicable.

We may reject a return request if the product does not meet the eligibility requirements.

3. Return Time Limit

Customers should contact us as soon as possible after receiving their order if there is any problem with the product.

Return requests should normally be submitted within 7 days of delivery, unless a different return period is specifically mentioned on the product page or order-related communication.

Requests submitted after the applicable return period may not be accepted.

For damaged, defective, or incorrect products, customers should contact us promptly so that we can investigate and provide an appropriate resolution.

4. Conditions for Fashion Product Returns

For Women’s Fashion products, the following conditions are particularly important:

• The item must not have been worn outside for use.

• The item must not have been washed, dry-cleaned, altered, stitched, resized, or otherwise modified.

• Original tags and labels should remain attached.

• The product must not contain perfume, makeup, deodorant, body odor, stains, food marks, or other signs of use.

• The item must not be damaged because of improper handling after delivery.

• All accessories or complimentary items supplied with the product should be returned where applicable.

• The product should preferably be returned in its original packaging.

Items showing signs of wear, washing, alteration, damage, or misuse may not qualify for return or refund.

5. Non-Returnable Items

Certain products may not be eligible for return due to hygiene, customization, clearance, or other reasonable restrictions.

Non-returnable items may include, where applicable:

• Products specifically marked as non-returnable on the product page.

• Customized or personalized products.

• Products altered according to a customer's specific request.

• Items damaged after delivery because of customer misuse.

• Products that have been washed, worn, stained, altered, or otherwise used.

• Products returned without required tags or accessories.

• Products returned outside the applicable return period.

• Items where the return restriction is clearly communicated before purchase.

If a product is non-returnable, this information may be displayed on the relevant product page or communicated during the ordering process.

6. Wrong Product Received

If you receive a product different from the one you ordered, please contact us promptly.

Please provide:

• Order number.

• Customer name.

• Contact details.

• Photograph of the product received.

• Photograph of the shipping label/package.

• Photograph showing the product issue, if applicable.

Our team will review the information and determine the appropriate resolution.

If the wrong product was dispatched due to an error on our part, we may arrange a replacement or another suitable resolution, subject to product availability.

7. Damaged Product Received

We recommend checking your package carefully when it arrives.

If the product appears damaged, defective, torn, broken, stained, or otherwise compromised upon delivery, please contact us as soon as possible.

Clear photographs and/or videos may be requested to help us evaluate the issue.

Where the damage occurred before or during delivery and the claim is approved, we may offer a replacement, exchange, or refund depending on product availability and the circumstances of the case.

Customers should not discard the product, packaging, tags, or shipping materials until the return issue has been resolved.

8. Defective Product

If you believe that an item has a manufacturing defect or another genuine product defect, contact us within the applicable return period.

Our team may request photographs, videos, or other information to understand the problem.

After verification, we may provide:

• Replacement of the defective item.

• Exchange, where available.

• Refund, where applicable.

• Another reasonable resolution depending on the circumstances.

Normal characteristics of fabrics, prints, colors, stitching, textures, or handmade/design variations may not necessarily constitute defects.

9. Size and Fit Issues

Customers should carefully check the size chart provided on the product page before ordering.

A size or fit issue caused by selecting an incorrect size may be subject to our applicable exchange or return conditions. However, not every product or size may qualify for an exchange.

If a size exchange is available, the replacement will be subject to stock availability.

Customers are responsible for providing accurate size and order information while placing an order.

Where a product has been customized or altered according to the customer's measurements or request, it may not qualify for return due to size or fit unless the product itself is defective or incorrectly made.

10. Color and Appearance Variations

Product colors displayed on a customer's screen may differ slightly from the actual product due to device settings, screen brightness, photography, lighting, and other technical factors.

Minor variations in color, texture, print placement, or appearance that do not materially change the product may not qualify as a defect.

However, if the product received is materially different from the product represented on our website, customers may contact us for review.

11. How to Request a Return

To request a return, please contact us using the details provided below:

Email: dladyfashion87@gmail.com
Phone: 9046200141

Please include:

1. Your full name.

2. Order number.

3. Product name.

4. Date of delivery.

5. Reason for requesting the return.

6. Clear photographs of the product.

7. Photographs of the package/shipping label where relevant.

8. Any other information requested by our customer support team.

After receiving your request, we may review the information and provide further instructions.

Please do not send a product back to us before receiving return instructions from our team. An unauthorized return may not be processed.

12. Return Verification

All returned products may be inspected after they reach us.

Our team may verify:

• Product condition.

• Original tags and labels.

• Packaging.

• Product authenticity.

• Signs of use or washing.

• Damage caused after delivery.

• Whether the returned item matches the item originally shipped.

• Compliance with the applicable return conditions.

Approval of a return request does not automatically guarantee a refund until the returned product has passed the applicable inspection.

13. Return Shipping

Return shipping arrangements may depend on the reason for the return.

If the return is approved because we sent an incorrect, defective, or damaged product, we may provide an appropriate return solution, subject to verification.

For returns caused by reasons such as customer preference, incorrect size selection, change of mind, or other customer-related reasons, return shipping charges may apply where returns are permitted.

Any applicable shipping or handling charges will be communicated to the customer before the return is processed whenever reasonably possible.

14. Exchange Policy

Where an exchange is available, customers may request an exchange for an eligible product within the applicable return period.

Exchange requests are subject to:

• Product eligibility.

• Product condition.

• Availability of the requested size or variant.

• Verification of the returned item.

• Applicable shipping or handling requirements.

If the requested replacement is unavailable, we may offer another suitable resolution, including a refund where applicable.

An exchanged product may not be eligible for another return unless it has a qualifying defect, damage, or other issue covered by this policy.

15. Refund Eligibility

If a return is approved and a refund is determined to be appropriate, the refund will generally be processed after the returned product has been received and inspected.

Refunds may be provided for eligible returned products according to the circumstances of the order and applicable terms.

The amount refunded may exclude certain shipping, handling, convenience, or other charges where permitted and applicable.

If the returned item fails inspection because it has been used, damaged, washed, altered, or otherwise does not meet our return conditions, the refund may be declined.

16. Refund Processing Time

Once an eligible return has been received, inspected, and approved, we will initiate the applicable refund process.

The time required for the refund to appear in the customer's account may depend on the payment method, payment service provider, bank, card issuer, or other financial institution.

Although we will initiate an approved refund within a reasonable processing period, we cannot guarantee the exact time required by a third-party payment provider or bank to credit the customer's account.

Customers should retain the refund confirmation or transaction reference, where provided.

17. Refund for Cash on Delivery Orders

For Cash on Delivery orders, the refund process may require additional customer information depending on the applicable payment/refund method.

If a refund is approved for a COD order, customers may be asked to provide accurate bank account, UPI, or other permitted payment details.

Customers are responsible for ensuring that the refund information supplied to us is accurate.

We will not be responsible for delays caused by incorrect or incomplete refund information supplied by the customer.

18. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing the order.

Cancellation may only be possible if the order has not already been processed, packed, shipped, or otherwise entered into fulfillment.

Once an order has been dispatched, cancellation may no longer be available and the customer may need to follow the applicable return procedure after delivery.

Any refund for an approved cancellation will be handled according to the applicable payment method and refund process.

19. Refused or Undelivered Orders

If an order is returned to us because the customer refuses delivery, provides an incorrect address, remains unavailable for delivery, or otherwise causes the shipment to be returned, the order may be subject to applicable shipping, return-to-origin, or handling charges.

A refund, where applicable, will be considered after the returned shipment is received and verified.

Repeated refusal of COD orders may result in restrictions on future COD availability.

20. Products Returned Without Approval

Customers should not ship products to any address unless instructed by dladyfashion.com.

Products sent without an approved return request or without following our return instructions may experience processing delays and may not qualify for a refund.

The customer may be responsible for any loss or damage associated with an unauthorized return shipment.

21. Promotional and Discounted Orders

Products purchased using promotional offers, coupons, discounts, bundle offers, or other special pricing may be subject to additional terms.

If a product purchased under a promotion is returned, the refund calculation may take into account the actual amount paid and the conditions of the relevant promotion.

Certain promotional products may be marked as non-returnable or may have special exchange conditions.

22. Partial Returns

If an order contains multiple products, customers may be permitted to return only an eligible item rather than the complete order.

The refund will be calculated based on the eligible returned product and applicable charges.

If a promotional discount depended on purchasing multiple products together, returning only part of the order may affect the applicable discount and refund amount.

23. Missing Items

If an order contains multiple products and one or more items are missing, please contact us promptly.

Provide your order number and photographs of the package, shipping label, and products received where possible.

We may investigate the shipment and, after verification, provide an appropriate resolution for the missing item.

24. Fraudulent or Abusive Return Requests

We reserve the right to investigate suspicious, fraudulent, misleading, or abusive return requests.

Examples may include:

• Repeatedly returning used products.

• Returning a different item from the one purchased.

• Intentionally damaging products.

• Providing false information.

• Misusing return or refund benefits.

• Repeatedly claiming products were not received when delivery records indicate otherwise.

Where reasonable evidence of abuse or fraud exists, we may decline the return/refund request and may restrict future orders or payment options.

25. Delivery Confirmation and Evidence

For certain disputes, we may rely on shipping records, delivery confirmation, courier information, photographs, customer communications, and other relevant information to investigate the matter.

Customers may be asked to provide additional evidence when necessary.

We aim to handle such cases fairly and based on the information reasonably available to us.

26. Changes to This Policy

dladyfashion.com reserves the right to update, modify, or revise this Return & Refund Policy when necessary.

Changes may be made because of operational requirements, product changes, payment or shipping arrangements, legal requirements, or improvements to our customer service process.

The updated version will be published on this page with a revised “Last Updated” date.

Customers are encouraged to review the policy before making a purchase.

27. Contact Us

If you have any questions regarding returns, exchanges, refunds, cancellations, or product issues, please contact our support team.

Store: dladyfashion.com
Business Category: Women’s Fashion
Email: dladyfashion87@gmail.com
Phone: 9046200141
Address: Bablabon, Chandannagar, Nadia, West Bengal, India
PIN: 741509
GSTIN: 19CJBPM7366R1Z8

We appreciate your trust in dladyfashion.com and are committed to providing quality Women’s Fashion products and a fair customer service experience.

Thank you for shopping with dladyfashion.com.